Everything between the request and the signature.
The loop you know, plus what shipped recently: team chat your clients never see, AI that sorts messy requests, and your own brand on every screen. The demos below are interactive, so try them.
Rooms per organisation, project and board. Clients never see them.
Sorts messy requests, spots duplicates, EN ↔ 中文.
Cards that sit too long are flagged; reminders go out by email.
Your logo, colour and web address.
Sent from your address, AI billed to your own key.
Two-step login, privacy notice, data export, daily backups.
A sun and moon button on every page.
The signed report and sealed log, as before.
Talk it through inside the work. Clients never see a word.
Chat rooms for the whole organisation, each project and each board, created for you. Type a card number and it becomes a link. @mention someone and they can’t miss it. Clients and observers never see chat.
No chat menu, no bubble, no rooms. Even a direct request to the chat server is refused for clients and observers. Talk about cost, blame and workarounds freely.
Messy request in. Clear card out. You stay in charge.
Clients write the way they talk, half in English, half in Chinese. The AI suggests the type, priority and category, flags possible duplicates and drafts the questions to ask. Nothing on the card changes until someone on your team presses Apply.
Reception 6点以后不能改预约，客人很生气。Also the receipt doesn’t show the package balance.
With AI switched on, triage also runs by itself when a client sends a request. It uses your organisation’s own AI key, or the platform’s if it is shared with you. Translation only displays; it never rewrites the client’s words.
Why this priority: patients are waiting at the counter.
- Does it fail for every reception account, or one branch only?
- Is it after 6 pm by the clinic clock, or for appointments booked after 6 pm?
- Which receipt: the printed copy, the emailed copy, or both?
Reception can’t reschedule after 6 pm; receipts miss the package balance.
前台晚上6点后无法改约；收据未显示配套余额。
Nothing waits quietly.
Give each list a time limit: two days to clarify, three to test. Cards turn amber as they near the limit and red past it. Your client is emailed when items wait for their check, with reminders on day 1, 3 and 6. Unread @mentions are emailed after 15 minutes. Project owners and assignees get a daily overdue summary.
Your clients see your name, not ours.
Each organisation sets its own name, logo, brand colour and, optionally, its own web address. Clients see them on the login page, the request link, their status page and the proof-of-delivery report. Pick a colour and watch the portal change.
Branding is included on every plan.Notifications come from your address. AI runs on your key.
Plug in your own mail account and AI key. Emails arrive from your own address, AI usage is billed by the provider straight to your account with no mark-up from us, and both are stored encrypted.
No mail account of your own? Email goes from the Onoro platform address instead, at no extra charge.
Built to hold other people’s data.
Clinics, schools and firms will ask. These come on every plan, not locked behind an enterprise tier.
A 6-digit code from Google Authenticator, Microsoft Authenticator or Authy.
Repeated wrong passwords are blocked for a while, and recent failed logins are listed for review.
People are signed out after a set number of hours without activity.
Self-service reset link sent by email.
Shown on the request link and the login page; write your own or use the standard one.
Every user can download what the workspace holds about them. Admins can remove a person’s personal data on request.
Requesters’ contact details are removed after the retention period you set; signed records are kept as evidence.
Each organisation’s data is kept apart from every other.
Database and files backed up automatically every day on Malaysian hosting, with a copy kept off the server.
Each organisation has a storage quota; large photos are scaled down on upload.
Mail passwords and AI keys stored with AES-256 encryption.
Hash-chained, so edits after the fact show.
One tap. Easy on the eyes after 10 pm.
A sun and moon button sits in the top bar of every page. Until you choose, Onoro follows your device’s setting. Each browser remembers its own choice, and your brand colour works in both.
The whole loop, on every plan. Clients always free.
Pick a template, invite your team and one client, and see the loop close within your 7-day trial.
Sample organisation, people, cards and messages on this page are fictional.